Refund policy

At Retro Firewood, we take a lot of pride in what we do and want you to be completely happy with your firewood. If something doesn’t seem right, just let us know! We look at every situation individually and do our best to make it right.

If the wood you receive isn’t up to our standards, we’ll gladly send a replacement or make an exchange at no cost to you. Because of the amount of work that goes into preparing, packaging, and delivering each order, we’re not able to take returns on products that meet our quality standards.

In some cases, we might be able to make an exception and accept a return, but you’d be responsible for the return shipping costs if the order has already gone out or been delivered. That cost would be taken out of the refund once we’ve received the returned product.

If you ever have a question or concern, just head over to our Contact page — we’re always happy to help.